Customer Testimonials
After some early miscommunication I have nothing but praise for the service group at CM Toyota. They are top notch. From the time I arrived the I was treated with courtesy. Everyone involved with getting my car back on the road this made it as painless as possible for me. Someone checked on my warranty, and that all was in order before I arrived with my car. I spoke to Brad and he thought knew what the problem was and let me know the part was back ordered. He later called me to confirm the diagnosis and let me know ... Read More DealerRater - May 30, 2025
Jake made the process of buying our 3rd vehicle really easy and it was convenient.
I dealt with Matt and Taylor both. This is my second new Highlander I have bought in Waterville. They are both very friendly, nice and very knowledgeable. I would definitely go back there again.
What a great experience and love the 2025 Tacoma! Matt is so easy to work with and the entire team makes you feel like your family! Thank you for making it sp easy to buy a new truck at a price that works for my budget! Highly recommend Matt Loubier and Central Maine Toyota!
Adam Almeida has was amazing, he worked with in every facet. I won't go anywhere else for a new or used vehicle.
Highly recommend Matt Loubier at Central Maine Toyota. Highly professional, knowledgeable, and patient! I never felt any pressure and he helped us with a great deal on a new 2024 Toyota Tundra. Thanks, Matt!
Don’t expect good service if your car you bought here is older than ten years old. I’ve been abandoned and told they can not fix my 16 year old Yaris. Asked on last service if my car needed anything for inspection. Needed tires. Ordered tires. On installing, car was deemed uninspectable and unrepairable. A bit dubious. Think Toyota does not want to work on their cars older than ten years old. Mine is a gem and has been well maintained. Don’t believe what they are telling me. I am not an idiot. I know cars.
My husband and I bought our Rav 4 with Bob’s help. We cannot thank Bob enough for his help, made the experience less daunting. He was very pleasant, easy to talk too made us both feel comfortable. Thank you Bob for everything. 😊
We cannot begin to express our concerns about the 32 day turnaround time before our vehicle was even looked at! Don’t be fooled folks that your vehicle will be serviced promptly, or that it won’t sit for 32 days before being looked at! Even worse, when we went to pick up our vehicle, the problem still existed!
Ryan was great, we haggled over the price for a few days and he was very quick to get back to me each time I emailed him. When I went to the dealership it was just a few hours and I was on my way home in my new truck. Great people to work with.
Went in looking for a used small car and Emmit as always finds us what we need and is a great salesman to work with. Keep up the great work!!
Very professional and i will buy my next vehicle through them. My salesman Cooper Boardman was exceptional. Thank you so much. Jon Smiley
From the moment I reached out with my intent to buy a vehicle Kevin was on top of it. He helped me locate the right vehicle for me, within my price range, the make and model I wanted, and kept me in the loop the whole time with the status of the transaction.
Had a great experience with the Sales representative Jeff Warren really liked his patience with me and my husband find the right vehicle for me
Jeff Warren is my Go-To-Guy for a new Jeep,I receive the very best customer service from him and Central Maine Motors.
I worked with Bob Van Gorden. He asked questions to help me narrow my options, and was a great advocate throughout the process. Bob is knowledgeable and efficient.
We have purchased a few vehicles from Central Maine Motors, Jeff Warren has always done a great job answering questions and facilitating the sale.
Lack of communication and pricing , rips offs is more like it. Paid way to much not only for parts but for labor. They must do a lot of standing around. A quoted 5 hour job took 2 weeks. They don't listen to you. Still wondering just what exactly they really did do. And the service tech didn't even know what was going on and couldn't answer questions. And my service lady, clueless, let me leave with my vehicle when it was even completed. Broke down to be towed again for yet another pricy job. Just remember , will they do ... Read More DealerRater - Jan 9, 2024
Jeff helped with the ending of one lease and the beginning of another. He made it seamless. His knowledge and the way buisness is conducted will have me back asking for him again. Thanks Jeff for the upgrade!
Easy experience Jeff went above and beyond answered all the questions! My dad has purchased his last few trucks from Jeff and we will definitely continue!
Jeff Warren made the vehicle purchase experience easy. Thank you Jeff! Dealership is very good to work with.
I like that Jeff let me take the truck home overnight so I could give it a good test drive
Bought my tacoma from Bob Van Gorden. Best salesman I have ever worked with for sure. No pressure and very knowledgeable. He actually made the car buying experience a pleasure, not a stressful event. This is the only review I have ever posted , so that says something. Thanks Bob! I will be back
This dealership was excellent to work with! Matt Loubier was very knowledgeable of the vehicle and made the process of buying a vehicle very easy.
I met with Jeff Warren and ultimately purchased my first Jeep! It was a busy day and he did a great job juggling three customers at once! Steve in finance was awesome as well. Really sharpening the pencil to get me the best interest rate! Good job guys!
Was sold a new car with (knowingly on their behalf) defective and dangerous tires, had 3 different appointments to change 1 tire. Currently sitting in the waiting area for 2 hours and 20 minutes, to change 1 tire. 3 different customers have come and gone since I've been waiting. The service department leaves a lot to be desired.
Super easy experience! Kevin was great to work with to surprise my husband with a new truck. Did most everything over the phone then just came in to sign and drive.
My boyfriend was in need of a new truck we had Emmit today and he helped us very much and was very nice!
Jeff was awesome to work with! He made the process quick and easy and I really enjoyed working with him!
My experience with my sale person Kevin Beck was amazing. He was very honest and answered all my questions. Kevin guided me to the best vehicle that fitted all my needs.
Bought a vehicle about a month ago. There is now rust that was covered over showing through the fenders and body dents all over the vehicle at which I was told it was checked over and had no rust or dents. I was never even asked to schedule my next service while I was there. My family has been coming here for years but I will not be back as I am now tasked with spending over $1,000 only a month into owning the vehicle
Great service and a very responsive staff. No fluff or fake pizzazz. Old fashioned values. .
It was easy talking with everyone involved with the purchase of my new truck, which made it a pleasant experience throughout the whole process.
Jeff Warren has always helped me find just the right vehicle. He is courteous and respects my time. Thanks Jeff!
Worked with Jeff Carter today. Purchased 2 vehicles . Jeff is a very honest person and we left with the deal we wanted. The finance staff is straitforward and does everything to keep you within your means. Highly recommend.
The employees here could not be more helpful. Each of them is always polite and well informed about each vehicle you need information on. Congratulations to a very cohesive group of people. In addition, a great shout out to Jeff Warren who once again took the time needed to meet my needs. I am happy to say I am a return customer who will not hesitate to return should I choose to purchase another vehicle. Thank you Jeff.
I have been looking to upgrade my vehicle from a Jeep Grand Cherokee to the Wagoneer since Jeep started making them again. However, the price tag was a bit too much. Kurtis Bixby contacted me immediately when he found out that the Wagoneer that was part of their rental fleet was now for sale. Kurtis was patient and did everything to get us into the Wagoneer with the help of Steve in Finance. Thanks again Central Maine Chrysler, Dodge, Jeep and Fiat for the ease of buying a vehicle…this is our 5th vehicle we have bought and we have ... Read More DealerRater - Feb 18, 2023
A great big thank you to Jeff Warren for his professionalism and leading us in a direction that fit our needs and comfort. My wife and I are very happy with our new Jeep. We look forward to great things in the future with Jeff and the entire dealership. I must thank Jeff and the entire team for their work,dedication,and professionalism. Job well done.
Central Maine Motors has been excellent to deal with each time we have traded in a vehicle. We highly recommend them to everyone we know. Helpful, accommodating, professional service.
My experience with Matt Loubier was remarkable. I have purchased 100’s of new and used cars and trucks nationwide and was truly impressed with Matt’s professionalism and prompt attention to detail. Central Maine Motors are very fortunate to have such a friendly and knowledgeable salesman. I want to thank Matt for a stress free “no hustle” experience. Jim
Pulling tricks you would expect from a small time junk car salesman. Paid top dollar for a lemon at exactly 150 miles on the trip meter the check engine light came on imagine that it's exactly when the computer resets after being cleared by a mechanic and now the radio screen is like a slot machine spinning but doesn't payout
Jeff Warren was a pleasure to work with and get me into a newer vehicle. He was patient and guided me to the vehicle that best suited my needs without the relentless pressure one may experience elsewhere.
A special thank you to Jess McQuillan for all of her assistance with getting me into my new Jeep. Jess was an integral part of the sales process even though she was not my direct salesperson. Jess is the true definition of the exceptional employee that goes above and beyond to ensure customer satisfaction. Her communication was second to none. I am confident my new vehicle purchase was such a great experience due to her knowledge and expertise. I highly recommend working with Jess for your next vehicle purchase. Thanks, Jess.
I recently purchased my 2nd vehicle from Salesman Kurtis Bixby (5th overall vehicle from Central Maine Motors) Kurtis made my Jeep purchase such a smooth experience. His customer service and knowledge are exceptional. He is extremely professional and approachable, friendly and courteous. Kurtis is a true asset to the Central Maine Jeep dealership. I would highly recommend him to anyone. Service like this is why we are repeat customers. Thank you, Kurtis, for your honesty, integrity, respect, and above all, exceptional customer service.
If you are looking for your next great ride, go see Bob Van Gorden at
Central Maine Toyota. He hooked me up with a brand new 4Runner, did everything over the phone and through email, the only thing I had to do was sign some paper when I picked it up. This was the best vehicle purchase ever. I have been buying cars from Central Maine for over twenty years, they are great to work with, I even love dealing with the service department. The people are great, they are a local company that does a lot for the community, ... Read More DealerRater - Sep 17, 2022
Jeff Warren was extremely patient and helpful with me as a first time truck buyer. All of the staff involved really did an outstanding job getting me into the specific truck that I wanted, and ensuring that the truck was clean and beautiful on the purchase day. Well done central maine motors! I will be returning for my next purchase.
What an amazing experience! I want to highlight Lance Libby from the sales team specifically. As many know, the market right now is brutal and trying to obtain the specific trim and color vehicle is taking many people months to accomplish.
With one email to Lance, he found the exact trim and color truck we had been hunting for. Even more, it was in transit already and would be available in only (2) weeks!
The best part of all, was when we arrived the truck was parked right out front and after a quick run through the paperwork, we were on ... Read More DealerRater - Aug 29, 2022
Bob Van Gorden made my recent purchase of a new Toyota Tacoma easy and low pressure with a high level of professionalism. He helped me along the way explaining the situation in the difficult times. He responded quickly to my questions with all of the information I needed to complete this purchase. I talked with many other companies in the beginning, but Bob and the entire staff at Central Maine Toyota made the decision easy on who earned my business.
Jeff Warren was an amazing salesperson, very helpful! Will be back again for another vehicle!
Twice, I've had the best vehicle buying experience of my life at Central Maine Toyota in Waterville Maine. Matt Loubier is one of the great salesmen. Not because he sells you anything, but because he listens to you. No pressure, extremely knowledgeable about current car trends. He listens when others just talk over you. I've bought 2 cars from Matt. Whether you're interested in a Toyota vehicle or not, you owe it to yourself to at least talk with him. I just bought a 2022 Toyota Tacoma and I love it! Just a nice guy. He's not my ... Read More DealerRater - Jun 19, 2022
Jeff Warren is an awesome salesperson. Great experience from start to finish. Highly recommend If you’re in the market for a jeep.
Thank you Jeff great doing business with u. Beautiful jeep compass love it. Not quite the bright green my old car was but still beautiful. Thank you
I recently traded my Ram 1500 in for a Ram 2500. Jeff was awesome to deal with in this purchase. Honesty is very important to me as a consumer and he did very well instilling and continuing he knows my needs in a truck and appreciates my financial status. I will trade again in three years and expect to see Jeff ready to make the process smooth. I appreciate Jeff's salesmanship and dedication to being a professional! I hope someone in your dealership thanks him for his outstanding service. Terry Hughes- Kennebec Landscaping LLC.
bob vangorden is a top notch straight shooter. ive bought 2 vehicles from him to date and will continue to do business with them. if your looking for a new or used toyota give bob a call
Sales team is great but the service team lets us down every chance they get. Going forward we will go to the competition. They are close to us so we kept going back. when you have to keep going back for the same thing it's easier to go elsewhere and have it done right the first time!
I originally posted this on March 2022 on Google; I’ll be leaving my story as it progresses.
my current vehicle: 2016 Jeep Compass purchased in (Oct 2019) 27,000mi, has now (May 1, 2022) 45,000
”I’m sure we’ll get you right in and out of here” for an oil change and inspection turned into 2 hours and 15 minutes with no heads up. After coming to get me, they then proceeded to attempt to charge me to replace a part covered under my warranty.
$600 of repair and replacement: 12,000 miles in.
Their service has been good thus far, the shuttle service is nice and the video they ... Read More DealerRater - May 2, 2022
Matt Loubier was a pleasure to work with. The pandemic has made buying new and used difficult. Matt worked with us and found exactly what we were looking for. The team at Central Maine Toyota was great!
Central Maine Motors has never failed us yet after 5 vehicles. We keep coming back and recommend them to anybody we know who is shopping for a vehicle. Sales and service alike are honest, professional, available, friendly and genuinely helpful.
Great working with Jeff Warren again. Great team, and thanks to all! I highly recommend Central Maine Motors!
Bob van Gordon was great to work with, upfront and honest with us while we waited for our new tundra to arrive. I’ll come back to this dealership for future vehicles.
Jeff was more than helpful when selling me the jeep. He remembered me from 3 years ago and I didn't buy a car off him at that time
I’m always very pleased with this dealership. Love the vehicles I get from them. Jeff Warren is very nice to work with and he always seems to know what it is I’m looking for. Thank you Jeff I love my new Jeep Cherokee. I got it on Thursday and I love everything it has in it and the sunroof. It drives so nice and the speakers in it are sweet. Great Jeep and I will always keep coming back to do business with them and Jeff.
Bob VanGordon was great to work with! We told him what we were looking for and he found the perfect car. My son loved it right away. My son wanted a quick experience and a great ride and it was just that! Thanks Bob!
Service was very good. Once my car arrived, we made arrangements and the transaction was completed within 2 hours. Everyone was very pleasant.
I bought 3 cars from Central Maine Dodge and Jeff Warren was a pleasure to work with . He made sure what I was buying was right for me .
Jon was a really great guy and the whole dealership was easy to work with!
Working with Bob was an enjoyable experience. He reminded me of my dad and how he expected his sales people to help customers. He was the most patient and understanding salesperson , I have dealt with since my dad’s dealership in Michigan! I would not hesitate buying another vehicle from him or recommending him to my friends!
As we all know, cars have been hard to purchase during this pandemic. Unlike other dealers elsewhere, Bob was very patient and didn’t rush me through the buying process just for the sake of selling me a car! He wanted to make sure I have the car what my wife and I wanted. Thank you very much Bob, appreciate doing business with you !
This is my second vehicle that Jeff made possible. Working with Jeff Warren has been a great experience. He walked me through the leasing program, explaining it so I really understand the process. Jeff is very professional and contacts me every year to make sure I am still satisfied with the purchase, and if there is anything, he can do to make a difference. Thank you Jeff.
We have had another wonderful experience dealing with Bob Van Gorden and the Central Maine Toyota dealership. This is the third vehicle we have purchased from Bob And each time has been a success. We love dealing with Bob and we will continue to deal with the Central Maine Toyota sales and service department. I would recommend Bob Van Gorden when buying a vehicle from this dealership.
Very helpful and very nice people great sales meeting with the Jeff Carter day I’ve been over backwards to help me out I can’t say nothing and better about them they’re not really nice though and I consider them friends when we get moved to Maine so excellent dealer in sales people
Every step of the purchase process was smooth and hassle free. Bob Van Gorden is an asset to CMT! Thanks!
Great experience working with Bob and CMT. I traveled from New York to make this purchase and they made it very easy from start to finish. I would suggest anyone considering a new car work with Bob Van Gordon and Central Maine Toyota!
bob van gorden was good enough to let me know he had 2 tacomas coming in before they were being built so I would be the first one to look at the sr5 model which we took. bob was not pushy at all to make the sale which is what we liked . I would deal with bob any time!!!
Very happy with the whole experience.bob was helpful,friendly and I got none of that pushy used car salesman attitude.
I walked into Central Maine Toyota to check out a Rav4 completely unannounced, and Bob Van Gorden set aside everything he was doing and worked with me. He was excellent to work with, very easy going and professional, and I would recommend him to anybody searching for a vehicle.
Bob Van Gorden was great to work with. He went out of his way and took a lot of time to find the right car for me and exactly what I was looking for!
Bob Van Gorden was amazing to work with. We had a Venza before and were excited that the new Venza's were coming out but we really hoped to get one of the Limited ones for the coolest panoramic moon roof ever!! Bob was able to find one for us and get it delivered directly to Central Maine Toyota. We were almost ready to walk out the door as soon as we got there. Bob was very professional and helpful through the whole process. Thanks for everything!!
I bought my Camry (second one) with the help from Bob Van Gorden who listened to all my wants and “must haves” and reached out to me within a few days with exactly what I was looking for! since, he’s taken care of any concerns I had and did his best to answer and questions. he’s great!
Bob was a great person to work with. He did his very best to find us what we were looking for He went above and beyond to make the Experience great. We will always use him for future purchases❤️
I bought my first car from Chuck when first moving back to Maine then my second car from Bob and because of my tight budget he had to work hard to find me something, but he did great. With this third purchase Bob found great financing for me and got me in the car I really wanted. I will be back to work with Bob in the future and would recommend anyone to seek him out with help in a car purchase.
Bob was very helpful and made every effort to answer questions on the Toyota I bought.
Bob was very professional friendly and diligent in helping us find a vehicle that works for us. We will absolutely recommend Bob if can help…
This started as a so-so experience that got worse. I had sent an email to an old friend who worked there and because he was on vacation I was immediately bombarded with emails from other sales people. I stopped in by chance because I had to be in Waterville and changed my mind on the vehicle I wanted which shouldn't have really been a issue because my Capitol One qualification was more than $10k higher than the original vehicle and the second one was only $1k more but they insisted on using my Credit Union which had a Vin ... Read More DealerRater - Sep 10, 2021
I worked with Bryan James what a nice man. Told him what I wanted and why and he and the finance dept went over the moon to make this happen. I have never had a car dealership work so hard for me. I will be buying my next one with Bryan again he is very pleasant to work with and so knowledgeable.... just a fantastic experience. Thank You so much.
Very easy transaction to get my vehicle, working with Bob was a pleasure he stayed on top of it answered all of my questions so that when I got there I literally only had to sign papers and do a test drive and I was out the door it was a quick and easy process and I appreciated the hard work he did for me
I found the RAV4 Prime I wanted and traveled from NC to buy it. Worked with salesman Bob Van Gorden, completely straightforward and always got back to me immediately. No markups, add ons, or hidden charges. I was in and out in less than 20 minutes after he sent a driver to pick me up at Portland airport. Much appreciated!!
This is my 2nd truck I have bought from Central Maine Dodge. Working with Jeff Warren has been a great experience. He walked me through the leasing program, explaining it so I really understand the process. Thank you Jeff!
I was looking for a good used vehicle for my son. Bob Van Gorden took me on and showed us a vehicle we could afford to pay cash for. He went the extra mile to accommodate our busy life. We are grateful to him for everything he did for us.
This is my second vehicle that Jeff made possible . Very professional and contacts me every year to make sure I am still satisfied with the purchase .
I came to the dealership on a whim to see what was available for 4Runners. Bob Van Gorden was the sales associate that came outside to assist me, and right away I felt like I was talking to a friend. Bob told me about a 4runner that had just came in and drove it around front for me to check out. The 4runner was exactly what I wanted and Bob made the process very easy and comfortable. Mike from finance was also wonderful. Couldn’t have asked for a better experience!
Service center is a ripoff. Charged me $1500 to fix a starting problem. After being stranded out of state, I found the problem ( a starter relay ) and fixed it myself for $20. They changed my whole fuse box needlessly.
Bob Van Gorden went above and beyond to get me the exact car I wanted It wasn’t an easy task in this difficult time of buying new cars. Thank you Bob and thank you Central Maine Toyota for your professionalism and dedication to Customer Service.
I must say working with Bob was a pleasure. Friendly no no nonsense, and very respectful. I would definitely trust him to help me with another purchase. When you leave feeling win win...what can I say!
I was in a tough situation because I lost my transmission and owed money still. I was expecting it to be very difficult to get into another vehicle. Bob made purchasing a new vehicle stress free and easy!
Once my service has been completed with your service department I would be more than happy to comment. Which I don’t have a date scheduled yet!
Fantastic experience! Bob Van Gorden is a true professional who strives to make it a seamless experience! I will continue to buy cars into the future from CMM!
My experience was very quick, and professional. Bob was very helpful with finding the exact car I was looking for. At a reasonable price. I will definitely be doing business with them in the future.
Bob listened to what I was looking at on line and quickly got back to me with the details on my questions about the truck that I was interested in. As I was dealing with a truck without actually seeing or driving it, he made easy to figure out what the truck actually was with good detail. When I got to the dealership the truck was as described. Where it is a used truck, one never knows about what could happen with in a few days or a week or two after the purchase. He assured me that if any ... Read More DealerRater - Jul 24, 2021
Bob was MORE than helpful. Bob brought all of the paperwork to my home, and even with my kiddos running around he was calm and kind.he made this process so easy!